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Exchange & Return Policy
At Hasco LLC, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward exchange and return policy to make the process as easy as possible.
1. Return Eligibility
You may return or exchange items within [number of days] days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:
The item must be in its original condition, unused, and in the original packaging.
All accessories, manuals, and documentation must be included.
Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:
Opened or used mobile phones and accessories.
Items marked as final sale or clearance.
3. Return Process
To initiate a return or exchange, please follow these steps:
Contact Us: Reach out to our customer service team at [info@hasco-llc.com] to request a return authorization. Please provide your order number and reason for the return.
Receive Authorization: Once your request is approved, you will receive a return authorization number and instructions for returning the item.
Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. Clearly write the return authorization number on the outside of the package.
Ship the Item: Send the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the item is returned safely.
4. Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received. In such cases, we will cover the return shipping costs.
Original Shipping Fees: Original shipping fees are non-refundable.
5. Refunds and Exchanges
Refunds: Once we receive and inspect the returned item, we will process your refund within [number of days] days. The refund will be issued to the original payment method used for the purchase.
Exchanges: If you wish to exchange an item for a different model or accessory, please specify this in your return request. We will process the exchange once we receive the returned item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7] days of delivery. We will arrange for a replacement or refund, including covering the return shipping costs.
7. Contact Information
For any questions or concerns regarding our Exchange & Return Policy, please contact us at: info@hasco-llc.com